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Post by Eorl @ 01:30pm 26/11/13 | 15 Comments
The PlayStation 4 isn't the only new generation console suffering hardware issues, with Microsoft's Xbox One reporting that some user's disc drive have been malfunctioning.

According to CNET, a number of various YouTube and social media comments are indicating that a small percentage of users are being affected by the disc drive problems, which occur when a user places a disc in the drive and hears a grinding noise. When this occurs, the drive is unable to read the disc but luckily doesn't actually damage said disc.

With 1 million consoles and counting having sold across the 13 countries the Xbox One launched in, Microsoft has responded stating that "the issue is affecting a very small number of Xbox One customers." A full statement can be found below:
We're working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers. While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.
Microsoft has also mentioned that those affected will be able to take up an offer of one free game from the launch titles, as a good will gesture from Microsoft. These include Ryse: Son of Rome, Dead Rising 3 and Forza Motorsport 5, which will be provided as a digital download code.

Microsoft has also revealed that in keeping the customer happy, those in need of a replacement console won't have to ship off the broken one straight away. Customers can retain their old console until the replacement one is received, and after that can send off the broken one, allowing you to continue gaming with little downtime.



xbox onemicrosoftfaulty hardware





Latest Comments
Defiant857
Posted 04:31pm 26/11/13
i had the same thing, my Xbox One wouldnt read my discs at ALL, after hours of f*****g around with it i did a full factory reset on it, it worked after that, was weird...
ravn0s
Posted 04:57pm 26/11/13
that's not really the same thing...
TicMan
Posted 05:22pm 26/11/13
Just picked up mine, s*** I'd want a faulty one just so I can get a free game. Being without a console for a week or two is a small inconvenience (and probably get me to focus on doing work).
Dazhel
Posted 05:33pm 26/11/13
Just picked up mine, s*** I'd want a faulty one just so I can get a free game.


You have an old screwdriver laying around there, don't you? :P
Khel
Posted 06:13pm 26/11/13
I thought my drive was faulty at first, but it was just a combination of it being extremely quiet while reading the disc, and very poor feedback for when a game is installing. When you stick a game in, and it starts to install, it will popup a notification about a day one patch, and you need to download that first, thing is there is really no progress indicator for the download. The only feedback you get is the game install progress sitting at 0% and doing nothing till the download is finished, which had me thinking the drive was f***ed and it couldn't read my disc. So I ejected the disc, and that just completely wrecked the install process after that, any time I put the disc back in and tried to click install nothing at all would happen. I tried turning the xbox off and on again, but by default turning it 'off' isn't actually off, it just goes into standby, and seems to retain all the memories of things you have f***ed up.

Pulled the power on it and waited for a bit then plugged it back in and booted it up cold, and then it remembered that I had started to install the game and stopped mid-install (it was listed in my apps as a corrupted install), and I was then able to uninstall and start again, this time just leaving it to do its business. The patch download/installation can take aaaaaaaaaaaaaages, so I just left it, came back when it was done and all was good. Absolutely horrible feedback for the end user though. If you have a bunch of stuff queued up to download, theres not even a screen you can go to to see your queued downloads =\
Mosfx
Posted 06:16pm 26/11/13
This is why I am waiting a year
IVY_MiKe
Posted 07:31pm 26/11/13
This is why I am waiting a year


I get this, I really do.

I think it's interesting that MS are a lot more eager to just shovel launch titles at people to keep them happy too.

Aside from the Foxxcon factory bs have there been any hardware launch issues with the PS4 as yet?
(Not trying to incite a flame-war, just seeking some source to the claims in the OP)
gypsyfreek
Posted 07:43pm 26/11/13
There have been reports of discs getting stuck halfway in the PS4's drive. most of these were from the Amazon batch that was bad.
ravn0s
Posted 07:48pm 26/11/13
Aside from the Foxxcon factory bs have there been any hardware launch issues with the PS4 as yet?


the big one was the blue light of death where the console wouldn't even work. sony has been replacing those consoles.
ravn0s
Posted 09:33pm 26/11/13
lol, i can't believe whacking the console fixes the drive.

Dazhel
Posted 10:21pm 26/11/13
hah, good old percussive maintenance wins
Eorl
Posted 11:53pm 26/11/13
Been a few issues with PS4 as well Ivy, mainly disk drive problem like Xbox One and red line of death/white flashing of death. There are reports that the controller sticks for the DualShock 4 wear thin really quick but that isn't as common.
ThunderBunny
Posted 10:43am 27/11/13
The bottom line? Cheap-arse Chinese components.
ph33x
Posted 10:47am 27/11/13
The bottom line? Cheap-arse Chinese components.

Failure rate is low. It's just that so many people bought them on the same day, and most of the people buying consoles know how to complain on forums.

Graphics cards, motherboards, hard drivers, sound cards - everything in a computer really is just as prone to infant death.
Fixah
Posted 12:24pm 27/11/13
I've had no problems at all. Patch took like less than 30 minutes. Watched some blueray movies using the drive and it was fine. Kinnect works nicely too. Pretty happy so far.
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