Post by Dan @ 10:38am 05/09/13 | 128 Comments
AusGamers is pleased to announce that starting today, web traffic from the ausgamers.com website, and all the files and videos that we host locally will no longer count toward the monthly download quotas of BigPond Broadband customers. BigPond is Australia's largest Internet service provider, so we're obviously elated that our servers have been added to its free list.
We're told that the unmetering applies to all BigPond Broadband Members, which includes those on ADSL, Cable and Wireless plans. Please note that is the BigPond Broadband brand only, and does not include Telstra Mobile's products, which will still be metered or charged for data from AusGamers' servers. More details on BigPond Unmetered data can be found here.
It's also important to note that the unmetering will only apply to content served directly from AusGamers own servers, and so while that covers all of the terabytes of files in our files library download mirror, all of the streaming videos we host ourselves here on AG, all of the screenshots and images in our local galleries, and all of our written editorial content, but it won't cover things like embedded Youtube videos in news or forum posts and other similar elements that pull their data from elsewhere on the Internet.
So have at it! And if you have any questions, ask away in the comments, or drop us a line at ausgamers.com/contact.
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Posted 10:45am 05/9/13
Posted 10:48am 05/9/13
Posted 10:50am 05/9/13
Posted 10:55am 05/9/13
Posted 11:10am 05/9/13
Posted 11:40am 05/9/13
Posted 11:42am 05/9/13
Posted 02:16pm 05/9/13
Posted 03:20pm 05/9/13
Posted 04:27pm 05/9/13
*content above will be metered.
Posted 07:54pm 05/9/13
About time that Telstra pulled their finger out and made AG unmetered. Niiice.
Posted 09:49pm 05/9/13
Posted 10:07pm 05/9/13
Posted 03:11pm 18/9/13
If you have bandwidth to burn and are interested in helping us test I'd love to hear from you!
Posted 03:16pm 18/9/13
Posted 03:35pm 18/9/13
Posted 11:14am 20/9/13
Posted 11:20am 20/9/13
kappa: if you could that would be awesome - just click through to any normal files download pages and you should get a final download link that looks something like files.ausgamers.com/1234151/filename.whatever - if it is NOT that link, something is wrong, and it probably won't be unmetered - but there's almost no way you'll get something else (he said, hopefully)
Posted 11:33am 20/9/13
Posted 12:17pm 20/9/13
Posted 10:55am 23/9/13
Certainly the number of complaints we've had is not high enough to make me think there's a general problem.
Posted 05:27pm 23/9/13
Posted 07:26pm 23/9/13
the ip you made that post from, is definitely in the ip ranges which telstra consider eligible for unmetered traffic where applicable.
so what you need to do is collect proof that downloading from ausgamers is being metered, and log a query with bigpond via the support process attached to your wireless internet account
Posted 07:40pm 23/9/13
Posted 02:29pm 24/9/13
Posted 02:53pm 25/9/13
Posted 03:45pm 25/9/13
Posted 04:26pm 25/9/13
It goes on his 'To Do List'.
Once it gets escalated that far, well .. lets just say the next QGL LAN will happen first.
Posted 05:01pm 25/9/13
I once got owned for downloading stuff of the bigpond file mirror and I'm on bigpond cable so yeah, I trust "unmetered" content about as much as I'd trust a jellyfish as a masturbation aid.
Posted 05:33pm 25/9/13
Posted 08:43pm 25/9/13
Posted 10:25am 26/9/13
Even in this case I've got two comprehensive reports of metered AusGamers traffic from two BigPond users who both should be eligible for unmetered traffic, are going through the right process, but are still getting metered traffic - and I am still leaning towards there being something wrong with their particular setup that I haven't been able to figure out yet.
Because generally (in my experience) the BigPond unmetering process has been almost spectacularly flawless.
Again if you are on BigPond and are having problems please log an inquiry with us at http://www.ausgamers.com/contact so I can collect your details and pass them on to BigPond. So far I only have two reports that are "confirmed" as far as I can confirm them.
Posted 07:39am 28/9/13
Ausgamers.com isn't on thier published list so I'm not sure either.
I'm download 6GB from your servers right now so I'll report back if it metered or not.
I've got a download manager downloading it but I've locked it down so it doesn't download from mirrors/metered servers etc.
Shadow0001
Posted 08:53am 28/9/13
I am really s*** confused now, WE've got people here saying it's been tested and thier say it's unmetered while we have the bigpond sales team saying it's unmetered.
WTF is going on!
Can't people make up thier minds??????
~Shadow0001
Posted 09:00am 28/9/13
Posted 10:40am 28/9/13
Posted 03:15pm 28/9/13
I would suspect that the person you asked went to the list other people have posted, not found AusGamers, and told you that it isn't included in the deal. It isn't like the front of house support people have access to a list of unmetered IP addresses and the knowledge of how to use them.
Knocks: if you are on wireless, and don't mind me asking, can you tell me the exact wireless plan you are one, even (if possible) linking to it on the BP website? That might help, I've dealt with a few fringe cases before where the exact plan the customer was using wasn't properly setup or didn't qualify for some small print reason.
Posted 04:13pm 28/9/13
http://telstra.com.au/internet/mobile-broadband/plans/big-pond-mobile-broadband-plans/
Posted 05:01pm 28/9/13
Posted 05:30pm 28/9/13
Posted 08:24pm 28/9/13
Posted 08:27pm 28/9/13
Knocks, I can confirm that your plan is eligible for unmetered usage on ausgamers.com
Posted 01:44am 29/9/13
Another clue is that i found the plan listed on bigponds website listed under "mobile broadband"
here for business
https://www.telstra.com.au/online-shop/business/business-mobile-broadband.cfm
and here from home/ personal
http://www.telstra.com.au/internet/mobile-broadband/plans/telstra-mobile-broadband-freedom-plans/index.htm
that is your XL plan at the end there?
ATM network providers are keeping Mobile data over the G network as expensive because its very convenient. its why its like 100 bucks for 15G and they dont give it away free. The fact that you can get the data from the Next G network "wireless" seems to be the source of confusion but it is a mobile plan
Posted 07:08am 29/9/13
This is the website where I gave my answer from http://go.bigpond.com/wireless/
Posted 09:14pm 29/9/13
http://telstra.com.au/internet/mobile-broadband/plans/telstra-mobile-broadband-freedom-plans/
http://telstra.com.au/internet/mobile-broadband/plans/big-pond-mobile-broadband-plans/
As a BigPond customer I gain unmetered content with my plan.
Posted 09:28am 30/9/13
To the best of my knowledge also. knocks should be getting unmetered content. But I also have a cable customer still reporting metered content so it doesn't seem to be an issue just for wireless customers.
Posted 11:36am 30/9/13
Posted 10:06am 01/10/13
Posted 11:04am 01/10/13
(thanks copius, link fixed)
Posted 10:55am 01/10/13
youporn isn't unmetred, just saying
Posted 03:50pm 01/10/13
I've passed on a few details to the BigPond team, who are still looking into it. So far there are only a very very very small number of users reporting problems, but having gone through them extensively it certainly doesn't look like they're doing anything wrong.
Posted 04:05pm 02/10/13
Posted 04:08pm 02/10/13
Posted 09:07am 03/10/13
Posted 11:09am 03/10/13
Posted 09:14pm 04/10/13
Posted 12:13am 05/10/13
Posted 10:30am 05/10/13
Posted 09:05pm 05/10/13
Posted 05:32pm 06/10/13
Posted 07:56pm 06/10/13
Posted 12:33pm 09/10/13
Posted 02:42pm 09/10/13
I've also personally tested on a BigPond cable service and confirmed it's unmetered (on a service here in Qld).
At this stage I can only advise people having problems to go to BigPond billing and log a complaint with them to get it escalated upwards. I would direct them to the unmetered listing page if they say it's not supposed to be unmetered.
Posted 05:40pm 10/10/13
I tried that, went through billing who knew nothing about the deal what so ever, who then passed me to tech support who then escalated to lvl2 with a call back in 3-4 working days. Then case was Closed 5 days later with no contact, nor was the issue resolved.
When I contact their support to re-open the case it is another 3-4 working days...
Posted 11:20pm 10/10/13
Posted 01:54am 12/10/13
I just wanted to prompt people that are also having this problem to log it with Bigpond Support. I know it's an ordeal, but I think the only way we're going to get this fixed is if enough people log it to give them reason to spend time looking into it (and data to help them work out what is going wrong).
From my experience, here are some tips to make the process easier:
1) First, run a conclusive test to be sure you can demonstrate that you have the problem...
1a) (Optional, but helpful) For the entire test day, midnight to midnight, don't access any other unmetered content. This includes everything listed on https://go.telstra.com.au/helpandsupport/-/bigpond-unmetered-sites, but also Steam which is unmetered if you can get the right server. Note you ideally don't want to check your usage meter on the test day, as that is an unmetered site!
1b) Just before running your test download, go to whatismyip.com and note your IP address (unmetering works by IP addresses).
1c) Note the current date and time that you are starting the test.
1d) Go to the AusGamers site and choose a file to download. Even just accessing the homepage should be unmetered, but we want to make sure a decent chunk has been downloaded... say a 100MB file. Note the exact size (in MB will do) and the final full address of the file you will download, for future reference.
1e) Download the file. DO NOT USE A DOWNLOAD MANAGER! Just use the browser's built in downloader. Bigpond Support will ask you about a download manager and you will save yourself some grief if you can just say you didn't use one.
1f) Wait at least 12 hours before logging into your Bigpond usage meter (and not on the same day as the test). If everything went according to plan your detailed usage will have "-" (none) for both unmetered and unrated usage on the test day. You can now more easily explain to Bigpond Support that AusGamers isn't unmetered for you. Note if you skip (1a) you could still do the test so long as you download more from AusGamers than from all the other unmetered sites combined that day (so you can say "I downloaded X MB from AusGamers, but my unmetered usage is less than X").
2) When you contact Bigpond Support, have your Account Number ready, and your detailed Usage Meter open (or a screenshot of it in case your login times-out while you wait).
You should now be able to explain very clearly that the unmetered website AusGamers.com is not being counted as unmetered for you, and give details of the test you performed ("I downloaded x MB and the usage meter shows none/less then x MB unmetered usage for that day").
To convince them that AusGamers should be unmetered you can direct them to the Games section of this list:
https://go.telstra.com.au/helpandsupport/-/bigpond-unmetered-sites.
If they further ask if the AusGamers website has a special "unmetered green dot", you can tell them it does and direct them to the top right corner of this page:
http://www.ausgamers.com/news/read/3349845/ausgamers-website-and-downloads-now-unmetered-traffic-for-bigpond-broadband-customers
You will then be transferred to tech support who can check your usage meter details and will ask if you used a download manager, which you can say you didn't if you followed the test above. You should then have your issue escalated to level 2, and need to wait for a callback in 4-5 days.
They may offer to refund your usage, but make sure you get them to understand that it is an on-going problem that hasn't been resolved yet.
Well, sorry if this posting is a bit long. Hopefully we can help get this issue resolved if we all log the problem with Bigpond!
Posted 09:44am 12/10/13
Hit me up on FB or email if you want some specific testing to be done, I've got ~100Gb left until rollover in 8 days.
Edit: interestingly the 6th shows ~4.5Gb (BF4 download size) unmetered but I didn't download it or anything else on Sunday that should be unmetered..
Posted 11:03am 12/10/13
http://www.telstra.com.au/help/contact-us/complaints/
Posted 09:23pm 16/10/13
The drama continues, you have been removed from the list now.
Posted 10:14am 17/10/13
Posted 10:23am 17/10/13
Also: if you downloaded BF4 from GA you should have gotten a .gamearena.com.au URL anyway, which has been unmetered since forever.
The Sunday/monday thing is interesting - I wonder if DST caused a hiccup? Because it sounds like you got it unmetered but just on the wrong day.
Posted 01:43pm 17/10/13
Posted 03:25pm 17/10/13
Posted 03:59pm 17/10/13
Posted 07:10pm 17/10/13
Ticman's problem seems to be different since he did get a sizable amount of unmetered content recorded (although on the wrong day), and it was related to the BF4 client (from a GA server, not an AG server). I have never got any unmetered usage recorded for AG content at any time since it went unmetered, as far as I can tell (testing most days).
Trog, is it possible for you to give us some instructions on exactly how to get any data you think would help the Bigpond tech guys? Note I've already done some testing for you on the AG side of things (see [Issue #311783]), but is there anything else I, or anyone else, can do?
I'm pretty technically proficient and very eager to help get this fixed but I just can't seem to get past the brick wall of BP Support people to get to the tech guys who know what's going on. :S If only BP would help us to help them!
Posted 07:33pm 17/10/13
Posted 10:38am 18/10/13
The most useful thing in the short term is log a ticket with us via www.ausgamers.com/contact and include:
- what service you're on (Bigpond cable/DSL, full plan name + bandwidth allocation)
- your geographical location (suburb + state is all I need)
- confirmation you're downloading files from URLs like files.ausgamers.com or gamearena.com.au (full URL would be fine)
- if possible, a screenshot from your account page showing the metered usage matching the size of the file you were downloading (might be hard unless you're not doing a lot of other stuff that day) It's weird; we've had BigPond cable at my parents place since shortly after it was rolled out in the area, and in all that time I don't recall a single incident of incorrect unmetering. We've diagnosed a lot of issues while managing GA and with the exception of one instance that I can only vaguely recall where there was some problem with the back end, none of them have been actual problems with the metering service.
So far though I only have three reports of people who have logged tickets with us confirming the issue that look weird - everything else looks fine from my side. Need more data!
Posted 12:43pm 18/10/13
Why does it matter how weird the people look? Fix it! :)
Posted 03:21pm 18/10/13
Apart from that, if I am successfully receiving files from AG, and AG servers are successfully sending the correct unmetering logs to BP for the download (as checked by the testing we did together, I assume), doesn't that leave the only possible source of the problem being somewhere in BP's networking/logging? If so, surely they (and only they) can run a trace on the packet flow during a download and see exactly what is going wrong, right?
Are BP receiving the unmetering log data from AG at all? Are they processing it correctly? As a programmer I realise software is usually more complex than you imagine, but those are the only options that seem possible given the testing we have done so far.
And how long could it take to test those 2 options? Is anyone even working on it at BP? Sorry, Trog, I don't mean to vent. It's just that it's getting a little frustrating that it takes so long to fix a finite problem, and that I can't help BP work on it because I can't get past Support, and that I've had to cut back on all the gaming goodness from GA/AG because I'll go over my usage limit, and I missed the BF4 beta...
When will this all end?! SERENITY NOW! :P (Yes, that's a Seinfeld reference!)
Posted 03:04pm 19/10/13
In saying that, the link I'm downloading from is http://files.ausgamers.com/downloads/1382155338/L2_Interlude_Live_Client.zip which resolves to;
10.115.232.110.in-addr.arpa domain name pointer vip-110.232.115.10.mammothmedia.com.au.
So all looks OK from that perspective.
Posted 03:39pm 19/10/13
Posted 03:47pm 19/10/13
Posted 08:53am 20/10/13
Troggles: BP usage meter reports 564Mb of unmetered traffic for yesterday so it looks right.
Posted 09:44pm 20/10/13
Posted 11:11am 21/10/13
For those still experiencing this problem, I will see if I can figure out how to explain how to setup Wireshark simply so that you can do a packet dump. Hmmm. I would rate this as unlikely - but not impossible. That, or some absolutely bizarre thing I've never seen before. Well, correct to a point - you can run a packet dump to confirm that the bytes are really going back and forth to the right IP addresses (though if you did the download test with me via email already I do not expect any surprises here). No problems dude, totally understand it's a problem.
At the moment I believe the BP guys are not looking into this in any great detail; they're waiting on some more data from us so we can pass on details if we indicate there's a problem. Their advice at the moment, for better or for worse (ok, for worse) is to go through the billing machine and see if that it percolates through far enough to trigger a check.
Posted 01:05pm 23/10/13
After explaining the problem yet again (about the 5th time), and explaining that I had already done testing with the guys at AG that setup the unmetered, he said he would escalate the problem and ring me back. He couldn't give any kind of time-frame (of course), so I am left waiting for them to contact me again in who knows how long. :S
At least my issue doesn't appear to have been closed yet, like Mage's was. BTW, any progress on your issues Mage and Knocks?
Posted 02:59pm 23/10/13
Posted 07:19pm 23/10/13
Posted 01:35pm 27/10/13
Posted 09:29pm 30/10/13
I've sent the test details through via email to the guys at AG. Hopefully they can do something useful with them, although I think it's just the same information we already know from the last test. :S
Hope... fading...... :(
Posted 09:44pm 30/10/13
Posted 02:17pm 31/10/13
http://files.ausgamers.com/downloads/1383100499/batmanarkhamorigins_launch.mov (175MB)
Using nslookup, files.ausgamers.com resolved to an IP of: 110.232.115.10
files.ausgamers.com/downloads resolved to an IP of: 199.101.28.130
Unfortunately, I was outside the 5 minute download window when I tried
to do a nslookup of files.ausgamers.com/downloads/1383100499/ and all I
could get was "unknown domain", so I don't know if that is significant (probably not - it's likely just a subfolder rather than a domain).
From testing I've done with the AG guys, they said the IPs (mine and theirs) all check out within the ranges they should for unmetered to work.
My usage meter clearly shows no usage before the test (I tested first thing of the day), and after the test I then waited several hours without any internet usage (except for a very small Windows update) and my usage showed 182MB downloaded usage, 5MB unmetered usage (from looking up the usage meter, not from AusGamers, I assume), and no unrated usage (so all usage had been processed).
Clearly there is still a problem for me. :(
Posted 02:39pm 31/10/13
I just did another download test, with the latest unity i had mirrored, download link was
http://files.ausgamers.com/downloads/1383188270/UnitySetup-4.2.2.exe
902mb content was downloaded from, vip-110.232.115.10.mammothmedia.com.au
Let see what it shows tomorrow.
Posted 02:42pm 31/10/13
Sort by bandwidth usage, you can see what IP (or in some cases, how many IPs) you are downloading from. Since this is the exact traffic being metered, it's probably the easiest way to diagnose where you are downloading from.
Posted 07:09pm 31/10/13
Knocks, I'm hoping you are right and the problem is fixed for you! We'll wait until you can confirm it tomorrow, but here's hoping...
If it is fixed, do you know of anything else that has changed (apart from the enforced www urls you mentioned)? Did Bigpond Support change anything?
Posted 07:45am 01/11/13
BigPond is ignoring all requests of support on the issue!
Posted 09:54am 01/11/13
Posted 10:42am 01/11/13
the first line makes sense
the second line does not, and the ip address you've quoted there has *nothing* to do with ausgamers nor telstra/bigpond - I have no idea how you got that from anything :)
we've been redirecting into www.ausgamers.com for ages - long before telstra chose to include ausgamers downloads as unmetered.
but this www redirect has nothing to do with file downloads anyway, they don't come from www.ausgamers.com
Posted 12:36pm 01/11/13
I'm clutching at straws here, noticed my old bookmark was throwing a 403 a week or so ago, maybe it was just maintenance.
Posted 02:12pm 01/11/13
This way you can simply say: "Is this IP address unmetered?" but at the moment you haven't yet proven where the file is coming from.
Posted 02:57pm 01/11/13
Posted 01:27am 02/11/13
I should point out that I've done a custom test with AG support where they setup a special download link on their side so it logged when I downloaded. They assure me that the download for that test (which also counted as metered) was all working from their end, and I did actually receive the file I downloaded, so I assume it was tracked and came from their servers. So after that I have not been so concerned with where it is coming from as that should have been tested far better than any of us can from outside AG's network. It seems like more of a problem in the Bigpond network.
Having said that, I am certainly getting to the point where I'm clutching at straws! So when I get time I'll do some more testing and see if we can find anything strange about the IP I'm downloading from.
Trog, I might as well do this properly if I'm going to do it. Do you think you could give us details of exactly what Wireshark testing/data you think would convince Bigpond to take us seriously (or otherwise help troubleshoot)?
Thanks for all your efforts to help us guys. I really appreciate it.
Posted 09:04pm 05/11/13
I would add though, I still only have basically the two reports from you guys - none from anyone else at all. So I wonder if there's something bizarre in common with your account types.
Posted 07:43am 06/11/13
Posted 12:19pm 06/11/13
Posted 01:42pm 07/11/13
vip-110.232.115.10.mammothmedia.com.au (with matching IP address: 110.232.115.10)
My IP at the time was: 58.172.220.187
This seems to confirm what we already know, unfortunately.
@Knocks:
From the postings above it seems you are on a Bigpond Mobile Broadband Plan. I'm on a "BigPond Broadband 50GB Elite - Cable" Plan, so nothing in common there. My plan is standalone - not linked to a phone line package or anything. What about you?
I'm in Sydney. Where are you?
Oh, and how did you go with the Bigpond Complaints department/process? I'm thinking that might be my next and only option, but evidently it's just as futile as you still don't have a resolution either. :(
Posted 01:52pm 07/11/13
Call them once more and tell them if they don't elevate your issue, you will go to the TIO.
Then take this thread, the BP unmetered page, and your recent experience to the TIO. They'll ask you if you've tried to fix it with the provider and you can tell them you specifically told the provider that if they didn't elevate, you'd TIO that s***.
You'll be fixed up usually within a day or two then.
Posted 02:52pm 07/11/13
I finally got to speak to a level 2 support who promptly told me nothing was wrong. I gave them the info from my tests and now need to wait another 3-5 working days for them to get back to me.
ph33x I have been logging all correspondence for that specific purpose.
Posted 03:38pm 08/11/13
Knocks, I would advise you that when you get the callback, make it VERY clear that you don't want the guy to close the ticket. The guy I talked to said it's working now so test it and get back to them if I still have problems. After this he immediately closed the ticket, without waiting for me to tell them about the test (which still failed)! I then had to wait another 3-4 days before they would open a new ticket for the same issue (it's some rule they have). :S
Speaking of which, I contacted BP support again and said how my issue was closed although it's unresolved, and this time I explicitly said I have been unable to get anyone to understand my problem for 2 months and could I please speak to someone knowledgeable (not Tech Support but a network engineer or programmer). There was then a long pause and they said they would open a new issue, reference the closed issue, and "re-escalate the issue so that our Server complex can call you back". I suspect this department is just the Level 2 guys I have already talked to, but at least I cut out all the Tech Support people this time. We shall see when they call me back "in 2-4 business days" (ie sometime in the next 2 weeks, judging from past experience).
Posted 03:40pm 08/11/13
My closed BP issue ID was: TT1-142726191617, and my current, re-opened issue ID is: TT1-145785408162. There may have been others they didn't inform me of, but from those they can hopefully see the details of some of the tests I have done. It would be great if we could somehow link in the tests we've done for AG too, as they are the most detailed and helpful I would think. My AG support ticket ID is: [Issue #311783].
Posted 02:39pm 11/11/13
Posted 02:40pm 12/11/13
So I picked myself up off the floor and rang back. Of course I couldn't be reconnected to L2 (that would be too easy), but the level 1 tech I got seemed very committed to getting the problem looked at quickly, so I braced myself and went through the entire problem description and latest tests in detail AGAIN. I also mentioned the testing I've done for AG, and the fact that Knocks is having the issue too (though unfortunately you hadn't put up your TT number at that point - I'll mention that next time I talk to them). She said she would escalate this and follow it up personally within the next 24 hours.
She gave me a new "Interaction number": 1-146025459290 (not sure if this is the same as the TT numbers as she said she hadn't created the "trouble ticket" (TT?) yet, but I assume it is at least related).
So here is the most interesting thing... This morning I got an automated phone call from Telstra (it was a recorded voice) saying that my internet service would be unavailable on 14/11/2013 for a few hours while they perform "upgrades" in my area. I've never had any calls like that in my 10 years of having Bigpond Cable, and there is nothing on the Service Status webpage, so I don't think it's any standard maintenance. Seems too co-incidental to not be related to my problem. I could ring support and ask if it is related, but I don't want to throw a spanner in the works!
So here's hoping Thursday will bring some kind of progress, if not a fix! I'll keep you updated...
Posted 08:33pm 15/11/13
2 months of this insanity is about all I can take. I don't think I can keep trying to wade through the nonsense. I hope you have better luck Knocks.
Posted 08:58pm 15/11/13
Also, I've tried steam set to the telstra content server and it's always been metered.
Which program are you guys using to limit steam manually? This one: https://code.google.com/p/steam-limiter/ or the old freys one that adds the rules into windows' ipsec thing to just deny access? (sort of like iptables reject option)
Posted 04:23pm 17/11/13
Possibly http://www.tio.com.au/ may have better luck navigating the obtuse support system BigPond /GameArena provides, they are failing to provide an advertised service!
It’s obvious this issue has been flagged as to difficult by all involved to date, but i refuse to give up, as mentioned before this service is invaluable when restricted to a wireless service.
Whoop i use limiter but to be honest i have not used steam since this issue with ausgamers. If nothing has changed you want to be downloading from 203.39.198.136.
Posted 04:52pm 17/11/13
yeah same here. i rarely connect to the telstra content servers.
Posted 08:59pm 17/11/13
Posted 01:16pm 24/11/13
Posted 07:33pm 29/11/13
Posted 03:21pm 30/11/13
Posted 08:46pm 30/11/13
Posted 09:45pm 19/12/13
Posted 09:52pm 24/1/14
I've been busy lately, but I just got around to testing the problem for myself again and I wanted to report that unmetered content from AG also seems to be working for my connection too now! Now I know why I stopped hitting my usage limit. :D It seems unlikely that the timing is a coincidence as I could reproduce the problem right up until the start of December when I gave up. So thanks for all of your very hard work, tenacity and persistence, Knocks - it seems like you may have fixed the problem for everybody!
Props, 3 cheers, and a piece of delicious cake to Knocks! :D
Posted 05:30pm 29/1/14
I stopped playing nice and eventually I got assigned a resolution coordinator on home soil who got the issue fixed in a couple of weeks.
Posted 08:56pm 29/1/14
Posted 03:15pm 10/2/14
In the past year, they have "given wireless users" a new plan.... 25gb, at the cost of $160 per month. Do they really think they are doing us wireless users a favour who can only get wireless? I am already paying $120 a month for my 2x wireless plans because during congestion, I can barely surf the net let alone at times takes me 20x to connect after forcing the modem to disconnect because it forgot it was a modem and acted as if it was offline. Wife and I are gamers so under these congestion moments, we lag ourselves because we are both online and both on voice servers for raids...
Tony Abbott government closing down the NBN upgrades in my area which were supposed to be completed before end of 2013. With that upgrade I would be on a wireless NBN. Just really frustrated atm, Tony Abbott loves wireless, put the @#$# on my connection. see how much he loves it then.
Telstra, please get with the times.
Posted 04:31pm 10/2/14